News Summary
Premera Blue Cross has announced the launch of its Cancer Support program as an extension of its Personal Health Support offerings. Available to all eligible members starting January 1, 2026, this nationwide initiative provides personalized assistance through an oncology-trained team. The program addresses both clinical and non-clinical needs, offering resources for members and their caregivers facing the challenges of cancer treatment, all at no additional cost.
Mountlake Terrace, Wash. – Premera Blue Cross Enhances Cancer Care Support with Expanded Case Management Program
Mountlake Terrace, Wash. – Premera Blue Cross, a leading not-for-profit health plan in the Pacific Northwest, recently announced a significant expansion of its Personal Health Support program to introduce Premera Cancer Support. Unveiled on January 6, 2026, this new initiative is designed to provide comprehensive, personalized assistance to members navigating the complexities of a cancer diagnosis. The program officially became effective on January 1, 2026, for all eligible self-funded plans and offers nationwide coverage for members and their caregivers.
The expansion builds upon Premera’s existing Personal Health Support model, which offers one-on-one assistance to members facing various complex health situations at no additional cost. Through a strategic partnership with Thyme Care, an oncology care enabler, Premera Cancer Support integrates evidence-based, virtual cancer care navigation and support services. This collaboration is part of Premera’s ongoing dedication to improving access to high-quality care and supporting its members during what is often described as one of life’s most challenging health journeys.
Comprehensive and Personalized Support
The Premera Cancer Support program provides eligible members with access to a dedicated, oncology-trained team of clinicians, nurses, social workers, and navigators. This team is available 24 hours a day, seven days a week, offering continuous guidance and assistance at every stage of the cancer journey, from initial diagnosis through treatment and beyond. The support extends across crucial areas, addressing both clinical and non-clinical needs for members and their caregivers.
Addressing Clinical Needs
Members can receive crucial clinical support, including answers to questions about symptoms, potential treatment side effects, and guidance for managing mental health needs. The program also facilitates support for palliative care and urgent care, and assists members in finding specialists for second opinions. Notably, obtaining a second opinion is often encouraged and covered by Premera plans at the same cost as a regular office visit, with virtual connections to specialists made more accessible. The program is equipped to manage all types of cancer diagnoses.
Overcoming Non-Clinical Barriers
Recognizing that a cancer diagnosis impacts many aspects of a person’s life beyond medical treatment, the program also focuses on identifying and overcoming non-clinical barriers to care. The dedicated team helps connect members to local resources for essential needs such as food, transportation, in-home care, and financial assistance. This holistic approach aims to reduce practical challenges that could otherwise impede a member’s ability to focus on their healing and treatment.
Support for Caregivers
Cancer affects not only the patient but also their entire support network. Premera Cancer Support offers vital caregiver support, providing education, coping strategies, and practical assistance in managing the day-to-day responsibilities of caring for a loved one. Resources specifically designed for family members and caregivers are also available to ensure they feel supported throughout the journey.
Eligibility and Access
To be eligible for Premera Cancer Support, members must be 18 years or older, have a confirmed or suspected cancer diagnosis, and be covered by a qualifying Premera plan. Importantly, members do not need a referral to utilize this valuable service, and it is provided at no additional out-of-pocket cost to eligible Premera Blue Cross members. The program’s integration means Premera proactively identifies and engages eligible members, ensuring widespread accessibility.
Commitment to Member Well-being
The launch of Premera Cancer Support underscores the understanding that patient navigation programs significantly enhance both the quality of cancer treatment and patient satisfaction. For over 90 years, Premera Blue Cross, as a not-for-profit organization, has prioritized making healthcare more affordable and accessible by reinvesting in improving care and optimizing spending for its over 2.5 million members. This latest expansion reinforces Premera’s long-standing commitment to being an ally for its members, offering personalized, one-on-one support during complex health challenges.
Key Features of Premera Cancer Support Program
| Feature | Description | Scope |
| Expanded Case Management | Integration into Premera’s existing Personal Health Support program. | Pacific Northwest for Premera Blue Cross; program is Nationwide. |
| Oncology-Trained Team | Access to clinicians, nurses, social workers, and navigators. | Nationwide |
| 24/7 Access to Support | Continuous guidance from the dedicated care team. | Nationwide |
| Clinical Support | Assistance with symptoms, side effects, mental health, palliative and urgent care, and second opinions. | Nationwide |
| Non-Clinical Barrier Support | Help with food, transportation, in-home care, and financial needs. | Nationwide |
| Caregiver Support | Education, coping strategies, and practical assistance for caregivers. | Nationwide |
| No Additional Cost | Provided at no extra out-of-pocket cost to eligible members. | Nationwide |
| Eligibility | Members 18+ with confirmed/suspected cancer on qualifying Premera plans. No referral needed. | Nationwide |
| Available to | All self-funded Premera plans. | Nationwide |
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